Return and Refund Requests
Submit your return or refund request for recent studio bookings at Group by ITS. Requests must follow our cancellation policy: primetime sessions require one month’s notice, and non-primetime sessions require at least one week’s notice.
Cancellation policy
Up to One-Month
Request Timeframe
Within 72 Hours of Session
Response time
3-5 Business Days
Return and Refund Request Form
If you need to request a return to your account or a refund for a studio booking at Group by ITS, please follow the procedure below. Our cancellation policy requires one month’s notice for primetime sessions and at least one week’s notice for non-primetime sessions. Returns or refunds are only considered if these conditions are met. Please complete the form below and allow 3–5 business days for a response.